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SHIPPING & RETURNS

Shipping Policy

JH needs 1-2 business days to process your order. Upon shipping, kindly expect 5-7 business days to receive your package.

 

JH is not responsible for lost packages, we always track your package for you and send you the tracking number. Once it leaves our warehouse we are not responsible for the package in transit.  

Return & Exchange Policy

JH offers size exchanges and store credit only. 

 

Please make sure your return meets the following criteria:

  • Items must be in new, unused condition, in the original packaging with tags attached.

  • To begin the return process for a size exchange or store credit, please email returns@jhbyjill.com with your order number to request a return label.

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